INDEKS KEPUASAN MAHASISWA

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Untuk meningkatkan kualitas pelayanan yang diberikan oleh Laboratorium Sistem Manufaktur, dilakukan pemberian fasilitas pengisian kuesioner pada mahasiswa untuk menilai fasilitas dan pelayanan yang diberikan oleh Laboratorium Sistem Manufaktur. Kuesioner ini disusun sesuai keputusan MenPAN No. KEP/25/M.PAN/2/2004 tentang Pedoman Umum Penyusunan Indeks Kepuasan Masyarakat Unit Pelayanan Instansi Pemerintahan.

Berikut merupakan grafik nilai rata-rata indeks kepuasan mahasiswa tiap unsur pelayanan

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Berdasarkan rata-rata tersebut, setiap unsur pelayanan memiliki nilai yang berkisar antara 2,51 – 3,25, sehingga pelayanan yang diberikan Laboratorium Sistem Manufaktur pada setiap unsur pelayanan dikategorikan Baik.

Berikut merupakan penjelasan kepuasan mahasiswa untuk masing-masing unsur pelayanan:

Kode

Unsur Pelayanan

Kinerja Unit Pelayanan

Keterangan

U1

Kemudahan prosedur pelayanan

Baik

Prosedur pelayanan Laboratorium Sistem Manufaktur dinilai mudah karena sudah diterangkan saat Introduction

U2

Kesamaan persyaratan pelayanan

Baik

Persyaratan pelayanan Laboratorium Sistem Manufaktur dinilai sudah sama pada masing-masing layanan yang diberikan

U3

Kejelasan dan Kepastian pelayanan

Baik

Kejelasan dan kepastian pelayanan asisten Laboratorium Sistem Manufaktur dinilai sudah jelas dan pasti

U4

Kedisiplinan dalam memberikan pelayanan

Baik

Laboratorium Sistem Manufaktur sudah disiplin dalam melayani Praktikum Proses Manufaktur

U5

Tanggung jawab dalam memberikan pelayanan

Baik

Laboratorium Sistem Manufaktur  dinilai bertanggungjawab dalam melayani Praktikum Proses Manufaktur

U6

Kemampuan dalam memberikan pelayanan

Baik

Laboratorium Sistem Manufaktur  dinilai sudah mampu dalam memberikan pelayanan

U7

Kecepatan Pelayanan

Baik

Pelayanan yang diberikan  Laboratorium Sistem Manufaktur  dinilai cepat

U8

Keadilan

Baik

Laboratorium Sistem Manufaktur dinilai adil dalam memberikan pelayanan kepada mahasiswa

U9

Kesopanan dalam pelayanan

Baik

Laboratorium Sistem Manufaktur dinilai sopan ketika memberikan pelayanan

U10

Kewajaran biaya

Baik

Biaya yang dikeluarkan mahasiswa dibandingkan pelayanan yang diterima dari Laboratorium Sistem Manufaktur sudah wajar

U11

Kesesuian biaya

Baik

Biaya yang dikeluarkan mahasiswa dibandingkan pelayanan yang diterima dari Laboratorium Sistem Manufaktur sudah sesuai

U12

Ketepatan dalam pelayanan

Baik

Laboratorium Sistem Manufaktur dinilai tepat ketika memberikan pelayanan

U13

Kenyamanan

Baik

Laboratorium Sistem Manufaktur dinilai nyaman ketika pelayanan berlangsung

U14

Keamanan

Baik

Laboratorium Sistem Manufaktur dinilai aman ketika pelayanan berlangsung karena dilengkapi dengan safety equipment untuk memastikan keamanan dalam pelayanan

U15

Sikap dan perilaku dalam memberikan layanan

Baik

Sikap dan perilaku asisten Laboratorium Sistem Manufaktur dinilai baik ketika memberikan pelayanan

U16

Kedisiplinan

Baik

Laboratorium Sistem Manufaktur sudah disiplin dalam melayani Praktikum Proses Manufaktur

U17

Kepekaan/ respon

Baik

Laboratorium Sistem Manufaktur dinilai peka dalam memberikan pelayanan yang dibutuhkan mahasiswa

U18

Keterampilan

Baik

Asisten Laboratorium Sistem Manufaktur dinilai terampil ketika memberikan pelayanan

U19

Kemudahan prosedur

Baik

Prosedur pelayanan Laboratorium Sistem Manufaktur dinilai mudah karena sudah diterangkan saat Introduction

U20

Kebersihan, Kelayakan, Kemanfaatan sarana dan prasarana

Baik

Laboratorium Sistem Manufaktur dinilai bersih, layak, dan bermanfaat ketika pelayanan berlangsung

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To improve Manufacturing Systems Laboratory service,  Manufacturing Systems Laboratory provide an assessment system for student to assess the facilities and services provided by the Manufacturing Systems Laboratory by using online questionairre. The questionnaire is arranged according to the decision of MenPAN No. KEP / 25 / M.PAN / 2/2004 on General Guidelines for Preparation of Public Satisfaction Index Services,  Government Agencies Unit.

Graph below show the average value of each element of student satisfaction index:

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Based on this average, each service element has a value ranging from 2.51 to 3.25, so that the service provided by Manufacturing Systems Laboratory at every element of the service is categorized Good.

The explanation of student satisfaction for each service element can be seen on this following table:

Code

Service Elements

Performance of Services Unit

Explanation

U1

Ease of service procedures

Good

Manufacturing Systems Laboratory has an easy service procedures because it has been informed at Manufacturing Process Practicum Introduction

U2

Equality of service requirements

Good

Manufacturing Systems Laboratory service requirements is considered to be the same for each service provided

U3

Clarity and certainty of service

Good

Clarity and certainty of Manufacturing Systems Laboratory service providing by assistant is considered to be clear and certain

U4

Discipline in providing service

Good

Manufacturing Systems Laboratory is disciplined in serving Manufacturing Process Practicum

U5

Responsibility in providing service

Good

Manufactruring Systems Laboratory is responsible in providing service

U6

Ability in providing service

Good

Manufacturing Systems Laboratory has the ability in providing service

U7

Service quickness

Good

The services provided by Manufacturing Systems Laboratory is quick

U8

Fairness

Good

Manufacturing Systems Laboratory is assessed fair in providing services to students

U9

Politeness in providing service

Good

Manufacturing Systems Laboratory provide service politely

U10

Fairness of Cost

Good

Costs incurred by students compared with received services by Manufacturing Systems Laboratory is already fair

U11

Conformity of cost

Good

Costs incurred by students compared with received services by Manufacturing Systems Laboratory is already conform

U12

Accuracy in service

Good

Manufacturing Systems Laboratory is appropriate when providing services

U13

Comformity

Good

Manufacturing Systems Laboratory is comfortable when the service provide

U14

Safety

Good

Manufacturing Systems Laboratory is considered safe when the service takes place because it is equipped with safety equipment to ensure safety when service provided

U15

Attitudes and behavior in providing service

Good

Attitudes and behavior of Manufacturing Systems Laboratory assistants is good when providing services

U16

Discipline

Good

Manufacturing Systems Laboratory is discipline in serving the Manufacturing Process Practicum

U17

Sensivity and responsive

Good

Manufacturing Systems Laboratory Practice has been disciplined in serving the Manufacturing Process

U18

Skills

Good

Manufacturing Systems Laboratory Assistant assessed skilled when providing services

U19

Ease of service procedures

Good

Manufacturing Systems Laboratory has an easy service procedures because it has been informed at Manufacturing Process Practicum Introduction

U20

Cleanliness, feasibility, utilization of facilities and infrastructure

Good

Manufacturing Systems Laboratory assessed clean, decent, and helpful when service provided

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